How we relate.
Communicating with a purpose hinges on listening, adapting, and achieving. But the secret to our success? We aim to build genuine, long-term relationships with each and every client we serve. We get to truly know them, their businesses, and their customers—and we work together every step of the way. Lake Mille Lacs—a renowned walleye fishing destination—started experiencing an economic downturn when changes in walleye fishing regulations reduced the number of visiting anglers. We were tasked to develop new positioning and showcase new tourism opportunities to complement the already strong fishing base—but first we needed to get to know Lake Mille Lacs. Our team was baptized in Lake...
How we achieve.
When we adapt, we must do so to achieve results. We don’t promote change for the sake of change. We make a change to get results. It’s not always easy, but it is always worth it. Over the years, our work (including a strategic and well-executed communication plan) helped Brainerd Lakes Regional Airport (BRD) reach record ticket sales. But when COVID-19 arrived in the community, we were charged with shifting the messaging to focus on the airport’s safety precautions and overall community value rather than increasing sales. While flights weren’t grounded, stay-at-home orders ultimately affected travel—but not for long. Despite the challenge of a pandemic, once...
How we adapt.
Listening is key to developing a successful communication plan. But things don’t always go as planned. Who hasn’t run into unexpected budget constraints, staffing issues, or world-wide pandemics? We’re experts in helping our clients pivot (being adaptable is one of our values). Sometimes that means making a small tweak to improve results. Sometimes it’s venturing down new avenues and trying new tactics in digital advertising, geo-fencing, or social media marketing. Sometimes it’s walking into a seemingly impossible situation and reworking an existing communication plan entirely. We’ve done it all and we’ve done it successfully. As COVID-19 began to affect tourism in the McGregor, Minnesota area, we stepped...
How we listen.
Our vision: To improve the future for our clients, our communities, and ourselves. How do we do it? We communicate with the sole purpose of positively changing hearts and impacting minds. In this blog series, we’ll explain how listening, adapting to change, achieving results, and building relationships help make the impossible, possible. Our creative process starts with stakeholder input sessions. Traditionally, we’ve conducted in-person input sessions at our clients’ choice of location—but we’ve become masters in conducting them via Zoom (thanks, COVID). Stakeholders can be anyone and everyone—business owners, boards of directors, investors, marketing and sales teams, employees, or a combination of folks. We focus on organically...